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Online service delivery of citizen services and quick grievance solution

OBJECTIVE

OBJECTIVE

Provide online service delivery to the citizens of one of the largest municipal corporation of India. It is an effort to bring in more transparency and better accountability. It provides facility to raise and track grievance It also enforce SLA based resolution and auto escalation mechanism in case grievance is not resolved. Along with grievance, it also facilitates online payment facility for Property tax & other utility services. It is getting updated frequently to provide better services to citizens.

FEATURES

FEATURES

  1. 1. Citizen grievance management.
  2. 2. Online payment of property, water and other utility charges.
  3. 3. Raise Swachhta complaints.
  4. 4. Citizen registration.
  5. 5. Links to municipal corporation initiative.

CUSTOMER BENEFITS

CUSTOMER BENEFITS

  1. 1. Easy to raise grievance.
  2. 2. Track and reopen grievance.
  3. 3. View complete audit of grievance.
  4. 4. Pay utility charges online.
  5. 5. View and download utility bills.
  6. 6. Raise Swachhta complaints

TECHNICAL FEATURES

TECHNICAL FEATURES

  1. 1. Payment Gateway Integration.
  2. 2. Rest API integration.
  3. 3. Third party rest API integration.
  4. 4. Upload/Download images/videos
  5. 5. Google location integration
  6. 6. Google map integration

TECHNOLOGY